Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Interpreting Coordinator

thebigword
Job LocationLower Wortley
EducationNot Mentioned
Salary£15,000 - £16,095 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The JobAn exciting opportunity has become available for a talented Interpreting Coordinator to join thebigword family based in Leeds.As Interpreting Coordinator you will be responsible for handling incoming client calls who have an immediate requirement for a linguist to assist with a limited English speaker. You must be passionate to provide the best customer experience whilst striving to exceed the service levels and provide an interpreter on every call in to our call centre.Key Responsibilities include:

  • Routing calls to appropriate resource
  • Handling all aspects of client queries
  • Identifying and escalating priority issues
  • Advising the Client Programme Manager of shortfalls in supplier capacity
  • Providing ad-hoc support to other departments as and when required
  • Dealing effectively with customer dissatisfaction and record all service complaints
  • Working within the inbound telephony help desk team and provide excellent customer service to all in bound callers
  • Providing real-time customer care to clients and linguist
  • Maintaining effective communication channels with suppliers and develop positive supplier relationships
    • Key Knowledge skills and experience required:
  • Good telephone manner, pleasant, polite and friendly
  • Basic knowledge of Microsoft Office
  • Ability to work to targets
  • Can handle high call volumes
  • Team player, build working relationships
  • Reliable and punctual
    • Desirable skills and experience
  • Customer Service experience, ideally gained within a Contact Centre environment
  • Adaptable and able to manage change
    • The CompanyThebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages.Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions - handling up to 50,000 worldwide assignments every day. We’re a truly global business.To us, a first class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented team of skilled and professional staff who deliver every single time - and that’s where you come in!How to applyClick the link and apply with your CV. All candidates will receive an email to advise their application has been received.Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability.

    APPLY NOW

    Interpreting Coordinator Related Jobs

    © 2019 Naukrijobs All Rights Reserved