Client Program Manager

Job Description

An exciting opportunity has become available for a talented Client Program Manager to join the Account Management & Implementation team.What we need from youKey Responsibilities of the Client Program Manager role include:- Daily engagement with your client to build strong relationships and ensure customer satisfaction- Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face to face communication.- Generate sales among client accounts, including upselling and cross-selling- Operates as the point of contact for assigned client(s)- Develops and maintains long-term relationships with accounts- Makes sure clients receive requested products and services in a timely fashion- Communicates client needs and demands- Forecasts and tracks client account metrics- Manage projects within client relationships, working to carry out client goals while meeting TBW goals- Coordinate with staff members working on the same account to ensure consistent service- Collaborates with sales team to reach prospective clients- Delivery of training to end users face to face, webinars, over the phone, video conference- Building strong working relationships across the business to enable delivery of the SLAs within the contract- Working with your team to achieve the overall objective of the contract- Be actively aware of work completed for your clients.- Be knowledgeable about revenue and profitability and report accordingly.- Provide best practice solutions to clients.- Develop, agree and maintain an account plan for each client - Ability to identify and develop opportunities with existing and new commissioning bodies and departments- Achieve KPIs as set out by your managerKey Knowledge skills and experience required:Essential requirements:- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar and relevant role- Strong influencer with great personable skills.- Experience of working within a changing environment and able to confidently flex with demands- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation- Experience delivering client-focused solutions to customer needs- Proven ability to successfully manage multiple account management projects at a time, while maintaining sharp attention to detail- Excellent listening, negotiation and presentation abilities- Strong verbal and written communication skillsDesirable requirements:- Strong experience with CRM software - Industry specific experience.In return thebigword offers a competitive salary plus opportunities to develop and grow within the company. Our great benefits include 25 days holiday (increasing with length of service), annual bonus scheme, flexible working opportunities, individual learning allowance, health cash plan and much more! The CompanyThebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages.Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions - handling up to 50,000 worldwide assignments every day. We’re a truly global business.To us, a first-class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented team of skilled and professional staff who deliver every single time - and that’s where you come in!How to applyClick the link at the top of the page and apply with your CV. All candidates will receive an email to advise their application has been received within 3 working days. Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure. thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry, we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability.