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| Job Location | Longstanton |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Support EngineerWorking Hours: Mon - Fri, 9am-5pm/10am-6pm (out-of-hours and weekend support will also be required on rota)Hybrid working - 2-3 days onsite We are working exclusively with a growing organization (based near Longstanton) looking for a Support Engineer to join a team supporting internal users as well as international client base where you will support implementations and ongoing services.Working as part of the Support Team the post holder will support external customers using our clients product range, supporting, and assisting the evolution of the product and internal staff on all IT requirements. The role requires the individual to havethe willingness to want to aid in supporting all aspects of IT Service assisting other teams where required from helpdesk support through to deployments and implementation.The successful candidate will work on a mix of ticket pipeline as well as projects. You will take ownership of user incidents and requests and follow up the status of tickets on behalf of the user, communicating progress in a timely manner. You will have provenexperience working with firstline and Second line support covering troubleshooting of IT related problems from in-house software to hardware, such as iPhones, Laptops, PCs and Printers. Applicants will have experience troubleshooting IT network and Infrastructurerelated issues and contribute to the creation and update of polices, processes and procedures.Skills, Knowledge and Experience: