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Operations & Customer Service Team Support

Job LocationLondon, South East England
EducationNot Mentioned
Salary20,000 - 24,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Tutti Bambini are a leading nursery furniture manufacturer based in London NW2, retailing through companies such as Argos, Boots and other big retailer names.We are looking for someone enthusiastic and motivated that works well both within a team and independently with a high level of communication and office admin skills. We are a rapidly growing business and this role is perfect for someone wanting to progresswithin the company.Position OverviewWorking with our delivery partners to ensure all orders are delivered accurately and on time. Keeping consumers and retailers updated on the progress of their orders.

  • Order Enquiries - phones & emails - Where is my order When is the stock due
  • Main link between Customer Support, Ops, Sales
  • Provide updates to the business and our independent retailers on stock developments
  • Key Indies back order reports and due date updates
  • Consumer product delay notifications
  • TF text notifications
  • B2B & B2C order processing, allocation
  • Commercial Invoices for dropship orders
  • Order Cancellations from B2B & B2C
  • Pricing queries for accounts team for indies

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