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Inside Sales Executive

Access Group
Job LocationLockington, Derby
EducationNot Mentioned
Salary£25,000 - £45,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join the Access Family and see how we make software ideas become a reality!Our core value of Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company driven through adoption of the Access Workspace platform.Are you ready for the challengeWhat are we all aboutAt Access we love software and how technology never stays the same. Its this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.Were passionate about helping our customers stay one step ahead of the challenges facing their industry and business. Thats why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.Overview of the role:This person will have three objectives; to sell certain products and services into the base, to supply the existing field based Account Managers (AMs) with opportunity led appointments and to increase the level of customer satisfaction amongst the users. Each Inside Sales Executive is allocated a number of field based AMs with whom they work and therefore a specific number of accounts to which they provide these services by proactively contacting the user base.There will be a basic salary plus a commission based on sales performance for this role.Day-to-day, you will:

  • Achieve sales of specific modules to the value set by your manager of licence sales in the first year which will grow in subsequent years
  • To handle incoming calls to the office from all allocated existing users, to respond professionally and either deal with the enquiry, pass to the AM or to Customer Services (CS) and ensure a successful resolution
  • To work the Tier 1 accounts alongside the AM, assist the AM with booking appointments including general sales administration and sell the designated modules & associated services.
  • To proactively call all the other accounts (Tier 2 every 90 days and Tier 3 every 180 days) with a view to understanding their use of Access products and if possible to book an appointment for the AM and/or sell one of the designated modules
  • Understand the current and future requirements of the allocated accounts and work to increase the footprint of Access IP
  • Be responsible for developing their own demonstration skills and know when to call for assistance
  • Build a good relationship with the customers and nurture every opportunity
  • Once a sale is made by either the AM or by the Inside Sales Executive, to ensure a smooth handover to the Project Office
  • Provide the highest level of customer service and technical expertise to customers at all times
  • Be prepared to organise telephone reference sites or site visits as requested by the business
  • Program for Sales training to develop career path
    • As a well-rounded Inside Sales Executive, your Skills and Experiences likely include:
  • Experience in selling software over the phone is preferable
  • A proven track record of pro-actively making telephone calls into a customer base
  • A motivated self-starter who consistently demonstrates an enthusiastic, never give up’ attitude
  • An ability to demonstrate a strong understanding of business processes and practices
  • Ability and willingness to work independently or as part of a team
  • Excellent communication skills with an ability to build rapport at all levels of an organisation
  • Persuasive and compelling in expressing ideas and concepts
  • Strong written communication skills with an attention to detail
  • Have good administration skills: you will be required to keep our Salesforce system up to date with pre-sales information and complete FocalPoint to ensure good sales reporting
  • Remain calm and polite at all times, even under intense pressure
  • Excellent computer skills specifically with Microsoft Office
    • What does Access offer youWe are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
  • A Competitive Salary
  • Giving Back/Charity days
  • Quarterly Socials
  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain
    • Become part of our amazing Access family!

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