Claims Services Team Leader Subsidence

Job Location	Lockington, Derby
Education	Not Mentioned
Salary	£28,000 - £32,000 per annum, negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Key skills: Claims Handler Team Leader, Good knowledge of Subsidence, 2 years plus experience, CII Cert (Nice to Have), SME sized friendly growing company not a large corporate environment.My Client is a rapidly growing business bringing digital technology to the global insurance marketplace. Their technology is deployed in some of the worlds leading insurers globally including UK, USA Europe, etc providing clients with enhanced customer service and productivity. My client is planning substantial expansion over the months and years.They seek experienced Claims Services Team Leader to join their claims management team.Delivering excellent customer service through positive and proactive claims management of own / team claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management, in accordance with philosophy and Client best practice

Working closely with the Claims Manager to maintain team productivity and performance, through BAU and surge periods.

Support provision to Claims Manager across all aspects.

Maintain Client SLA’s across the claims team and ensure complaints process is adhered to

Identify and ensure any issues requiring escalation and referred to the Claims Manager, as applicable.

Supervision of team members including claims handlers and claims administrators.

Training of team members and provision of suitable mentoring.

Undertaking regular reviews with team members, including formal Appraisals and one to ones where applicable.

Attendance / input to Engineers meetings.

Working closely with Engineering and Claims Manager to manage allocation of claims and initial Triage process.

Working closely with Engineering and Claims Teams to ensure adherence to Engineer Report SLA’s.

You must have excellent communication skills and attention to detail. The successful candidate will be a team player and will gain a fantastic opportunity to develop their career further.

You will need:

2-3 years’ experience in a similar position.

High level of written and verbal communication in English required, to provide effective communication.

Working knowledge of Microsoft Office (particularly word and excel).

Working towards or having attained Cert CII qualification, and willing to be supported through development to achieving Dip CII qualification.

Very good knowledge and experience within insurance and customer service.

Very good technical knowledge of subsidence.

Circa £28k - £32k + Non-Contributory Pension, Private Med + BensKey skills: Claims Handler Team Leader, Good knowledge of Subsidence, 2 years plus experience, CII Cert (Nice to Have), SME sized friendly growing company not a large corporate environment. Required skills

Communication Skills

Customer Service

Insurance

Team Leader

Claims Handling

Keyskills :
Communication Skills Customer Service Insurance Team Leader Claims Handling

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