Welcome & Service Assistant

Job Description

Summary Working within a bustling atmosphere as part of passionate team, youll play a core part in providing fantastic customer service. You will work across two properties in the North Warwickshire Portfolio, Baddesley Clinton and Packwood House.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.Due to the location of our property, there is no public transport access and therefore we would encourage you to consider how you would commute here prior to applying.What its like to work here You will work within a team of eight Welcome & Service Assistants and report to the Welcome & Service Assistant Manager and Welcome Manager. You will also work closely with our Welcome Volunteers.Packwood HouseThis captivating 16th century Tudor manor house is renowned for its fine collection of textiles and elegant gardens. The team is focused on conservation projects, as well as providing an exceptional family-friendly visitor experience. The new caf servesa delicious selection of produce grown in Packwoods kitchen garden. Packwood House is part of a trio of properties alongside Baddesley Clinton and Coughton Court, so collaborative working between staff and volunteers is encouraged.Click here for more information about this locationBaddesley ClintonBaddesley Clinton is a moated manor house within a rambling Warwickshire estate. The property offers an imaginative visitor experience, with trails, activities and outdoor games throughout the year. The busy barn restaurant serves a variety of dishes, withmany ingredients grown in the propertys vegetable garden. Baddesley Clinton is part of a trio of properties alongside Packwood House and Coughton Court, so collaborative working between staff and volunteers is encouraged.Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day, and ensuring their farewell is just as good.Youll be responsible for answering queries, handling complaints and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitorwelcome team to link everything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.