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Customer Service Advisor

Job LocationKnowsley Business Park
EducationNot Mentioned
Salary18,200 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

£18200 + commission up to 28KHours: 36.4 hours per week - Shifts between 8am-9pm Monday-Friday, 8am-8pm Sat, 8am-6pm Sun.Hybrid working available once fully trainedOverall Purpose: An exciting opportunity for a Customer Service Advisor to join a friendly and professional team, providing excellent service. Working for a family run business, we are looking for people with an excellent telephone manner that love to put the customer first.The Role

  • Handle customer telephone orders and enquiries
  • Up-selling, offering additional products to customers
  • Support team members and share knowledge
  • Identify potential issues from customer feedback and highlight to Team Manager
  • Take on additional tasks as and when required to support the business
About You
  • Excellent customer service skills
  • Consistently achieve and occasionally exceed all call handling/productivity and personal KPIs
  • Keep within agreed absence levels
  • Maintain excellent punctuality

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