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Customer Service Representative

MTrec Recruitment
Job LocationJarrow
EducationNot Mentioned
Salary10.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on offer:

  • Great Working Environment
  • Immediate starts available
  • Free onsite parking!
  • Fulltime, office hours
  • Industry leading training and development!
The Company you will be working for:We are proudly representing our public sector client based in Jarrow for their search for a Customer Service Representative. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible.The Role you will be doing:
  • Assisting customers mainly by phone and email
  • Providing top standard aftercare assistance to customers
  • Communicating with the workshop and dispatch departments to stay up to date on orders
  • Liaising with courier companies to gain updates on shipments
  • Maintain high customer satisfaction and retention rates
  • Processing orders manually into the system
  • Maintaining up to date knowledge on products and services
  • Understanding company policies and terms of sale
  • Taking payments by invoice, phone, and cash handling as well as processing refunds
  • Using Microsoft Office including Word, Excel, and PowerPoint
  • Creating and updating information logs for reports
About you;
  • Excellent communication skills both written and oral
  • Excellent customer service skills
  • A proven ability to adapt to a fast paced
  • Desire to work with a team and learn from other team members
  • Knowledgeable of customer business needs
  • Motivated by teamwork and resolving tasks and issues
  • Good problem-solving skills
  • Able to perform a variety of administrative tasks

APPLY NOW

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