Customer Service Executive

Job Location	Jarrow
Education	Not Mentioned
Salary	£24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

This is an excellent opportunity to join a highly successful global manufacturing company based in Jarrow who are currently expanding. They have an excellent reputation for wellbeing of their staff including ample opportunities for training and progression.The business is currently seeking a number of Customer Service Executives to join their established team.This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales.Responsibilities:

Maintain accurate account and customer data.
Respond to customers inquiry within SLA and aim for one call / case resolution.
Identify and take ownership of customer concerns
Identify new product opportunities and generate leads
Liase and build network with internal departments
Upsell and cross sell new products
Follow up on all commercial activity
Operate effectively and adhere to current business policy and procedures
Delivers consistent performance and achieves KPI’s and business targets
Drives self-development
Mange time effectively and efficiently
Understanding of company strategy and propositions
Support other departments

Required Skills and Experience:

Excellent Communication skills
Good attention to detail
Commercially aware
Experience in service/sales environment
Minimum "A" Level Standard
Delivery of agreed commitments and objectives
Highly organised
Team player
Strong work ethic
Complaint Management/Resolution experience desirable
Manufacturing knowledge desirable
Experience of Microsoft package (Excel, Word etc.) desirable

What’s on offer:

£24,000 starting salary
Discretionary bonus
Up to 5% matched pension contribution
4x annual salary life assurance
25 days annual leave plus bank holidays
Employee discounts through Edenred
Eyecare Vouchers
Cycle to work scheme
UK Sharesave Scheme

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