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Customer Service Advisor

MTrec Recruitment
Job LocationJarrow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on offer;

  • Immediate start date
  • Onsite parking
  • Accessible by public transport
  • Friendly working team
The Company you will be working for:Our client is an established and successful company based in Jarrow. They are currently looking for Customer Advisors to join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. Youwill be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screeningprocess, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.The Role you will be doing;
  • Process telephone enquiries and correspondence within specified time limits
  • Provide an appropriate response to all customers who may have a complaint or enquiry
  • Query returns with customers under the direction of UK Customer Service Supervisor.
  • Maintain accurate records of all communications with customers.
  • Prepare quotations relating to garments returned for servicing acting as required.
  • Assist in the administrative activities required to run the office efficiently
  • Constantly look for opportunities to develop product knowledge and customer service skills
  • Able to build relationships with third-party suppliers
  • Process telephone orders for customers.
  • Contribute information to be shared internally with regards website issues, stock availability requests and product quality.
About you;
  • Call centre experience is not an essential, the company are open to candidates with retail experience, administrative experience etc.
  • The company are open to recent Graduates or Sixth Form leavers
  • Available to work weekends when required
  • Excellent customer service skills
  • Excellent written communication skills
  • Excellent communication skills with the ability to deal with and resolve customer complaints
  • Proactive in seeking improvements in process/methods of operating
  • High attention to detail
  • Ability to work to and deliver to tight deadlines
  • This role covers five of seven days including weekends
Shift patterns/Working hours;
  • Monday - Friday 9:00-17:00
  • Saturdays 10:00-16:00
  • Sundays - 9:00-13:00
Hourly pay rates on offer;
  • Salary is competitive

APPLY NOW

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