Account Manager

Job Description

If youre looking for a role where you can make a real difference, look no further!Here at Advanced Supply Chain, we are looking for an Account Manager to join the team in Holmfield. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and benefits package. We are looking for the ideal candidate to start immediately.Advanced Supply Chain Group offer a complete end to end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment and value-added services, allowing our customers to maximisethe opportunities that exist in todays technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removingcomplexity from the supply chain. It all adds up to providing a service that is Better, Faster, Cheaper than our competitors.We live and breathe our Values by being innovative and Agile in everything we do, operating our business with Respect, investing in our People and putting the Customer 1st whilst ensuring Quality is embedded in everything we do.As our Account Manager, you will work with the team to provide superior client satisfaction. This is not a direct sales or commission-based role.Responsibilities of our Account Manager will include:

• Effectively managing customer expectations in line with achievable operational service levels
• Speaking to customers and referring any relevant customer intelligence to the General Manager
• Producing monthly reports detailing the outline of the customer account to the Senior Account Manager
• Liaising with carriers/transport companies/customers to provide booking slots in the Goods In department, along with maintaining stock control and stock file integrity
• Ensuring goods received stock figures are entered onto the internal stock database in a timely fashion
• Providing support to internal departments with any queries or issues relating to customers and identifying opportunities to improve customer service level
• Ensuring the production of despatch notes and despatch stock from the internal stock database and ensuring accurate stock files are maintained and invoice all processes and materials accurately to the customer

Skills and experience required to become our Account Manager include:

• The ability to take feedback on personal performance/effectiveness from key client stakeholders
• The ability to manage communication and meeting schedules with clients
• Experience of continuous improvement of clients services
• The ability to identify continuous improvement for internal operational efficiencies
• Effective communication skills, both verbal & written
• Experience in a Customer Service/Account Manager role
• Experience of a multi-client operation
• Knowledge of warehousing processes
• An advanced Microsoft Office user

What will you get in return as our Account Manager:

• Staff discountsup to 30% discount with ASOS (after 6 months employment)
• Excellent holiday allocation
• Employee of the month awards (£50 Love2shop vouchers)
• Seasonal fun events & give-aways
• Free tea and coffee

You will also be provided with learning and development opportunities to fulfil your potential in the role and develop you as a People Manager within Advanced.This is an exciting opportunity to play a key part in a growing business and make a difference. You wont find another job like the one youll fund with Advanced Supply Chain.If you have the skills and experience required to be our Account Manager, please click Apply todaywed love to hear from you!