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1st Line Support Analyst / Service Desk Analyst

Hancock and Parsons
Job LocationHinchingbrooke Business Park
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line Support Analyst Required for an exciting opportunity with a rapidly growing organisation to work on a busy Service DeskTo be considered you should have excellent communication skills and most of the following -

  • Monitoring Tools (NOC)
  • Knowledge of Virtualisation Environments
  • Knowledge of Storage Platforms
  • Networking skills
  • Firewall skills
  • ITIL Experience
  • Educated to GCSE level in Maths and English or equivalent.
  • Good communication skills.
  • Microsoft Server and Desktop OS
  • Installation of Windows OS
  • Microsoft Exchange & O365
  • Proven Customer service skills.
  • Positive, enthusiastic and supportive individual.
  • Ability to take ownership of and progress issues.
  • Ability to work under pressure.
  • Ability to work in a team and to support team members.
  • Excellent communication and interpersonal skills.
My client offers a fantastic working environment and excellent opportunities for training and developmentHancock and Parsons Ltd is acting as an Employment Business in relation to this vacancy.Hancock and Parsons Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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