Service Assistant

Job Location	Hanbury, Droitwich
Education	Not Mentioned
Salary	£11.50 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , part-time

Job Description

Summary As a Service Assistant youll work across visitor areas, helping different departments deliver high-quality customer service. Salary: £11.50 per hour Contract duration:Fixed term contract until 13-May-2025 Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.We’d give you as much notice of this as possible. What its like to work here Reporting to the Welcome Manager, you’ll be part of a team who ensure that all visitors arriving at Hanbury Hall are given everything they need to have a great experience. From firsttimers to regulars, you’ll build strong connections with people, in a busy and fast paced environment. What youll be doing Service Assistants play an important role in supporting various property teams in greeting and helping our visitors.No two days arethe same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Mostimportantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit.This role would suit anyone with an enthusiasm for delivering great customer service and a keen interest in learning aboutvisitor operations. Who were looking for Wed love to hear from you if youre:

customer focused with positive attitude

a team player, but also can work on your own initiative

well organised and adaptable

willing to learn new skills

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Tax-free childcare scheme

Rental deposit loan scheme

Season ticket loan

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Independent financial advice

Click here to find out moreabout the benefits we offer to support you.

APPLY NOW