Customer Service Advisor

Job Location	Hampton Lovett
Education	Not Mentioned
Salary	£22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Major Recruitment Oldbury are delighted to be recruiting for an expanding organisation in the Droitwich area who are seeking an experienced Customer Service Advisor to join their successful team.Shift Patterns include, 8am-4pm, 9am-5pm and 10am-6pm which will rotate throughout the week and 1 Saturday in every 4 weeks, 9am-14:00pm and the role is fully office based.Duties and tasks will include:

Answering inbound calls from existing customers
Ensure all customer records are kept up to date with the latest information regarding and customers account
Respond to customers emails effectively and efficiently
Liaise with other departments across the business
Regularly update customers with new information relating to their account
Communicate with customers via telephone, email and letter
Maintain customer files in line with Company policy
In the absence of the Customer Service Manager liaise with external agencies, I.E Trading standards, Alternative Dispute Resolution services and the Furniture & Home improvement ombudsman
Assist with administration duties
Monitor and record customer complaints
Action requests given by the Customer Service Manager
Any other duties as deemed necessary

Candidates welcome to apply for the role will have the following:· Have experience of working in a customer focused environment either over the phone or face to face.· Excellent written and verbal communication skills· Work to deadlines and can multitask.· Able to work under pressure and go the extra mile· Must be able to build rapport with customers on the telephone.· Have a great telephone mannerBenefits include:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Work from home

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