Customer Care Coordinator

Job Location	Hampton Lovett
Education	Not Mentioned
Salary	£30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

TSR are currently recruiting on behalf a fast growing business specialising in Flood Defence and Standard Doors & Windows nationwide for a Customer Care Coordinator.Key Accountabilities

To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries
To be professional, courteous and punctual in all dealings with customers and our external partners
Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
Ensure all materials and labour required is available prior to starting works
Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied
Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Contracts Manager
Produce all relevant documentation relating to customer care accurately and in a timely manner
Maintain an efficient, effective filing system
Monitor and report to the Contracts Manager the performance of the sub-contractors
Report any continually occurring problems encountered by the Contracts Manager to ensure these can be rectified and the source of the problem identified
Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues

Staff Benefits

Generous leave entitlement including bank holidays
Additional annual leave day after 3 years’ service
Access to a contributory Pension Scheme
Access to continuous professional learning and career progression
Reimbursement of professional subscriptions
Social events
Statutory sick pay
Annual appraisal process
Free food and refreshments in the kitchen area at HQ
Employee of the month
Regular employee surveys to allow employees to voice their thoughts and opinions for improvements

ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunatelynot been selected.TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidenceApply Now

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