Sales Support Advisor

Job Location	Ferrybridge
Education	Not Mentioned
Salary	£21,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, full-time

Job Description

Total is active in more than 130 countries, our 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to many people as possible.We operate along the entire energy value chain, from the exploration wells to the end client. In May 2020, Total announced its ambition to get to net-zero emissions by 2050 together with society for its global business across its production and energy products used by its customers.What do we do in UKPresent since 1955, Total in UK is fully integrated in all sectors of the energy business - exploration production, refining, trading and marketing for our end users and customers.Our Marketing & Services Branch is specialized in Bitumen (based in Preston), Lubricants (based at Ferrybridge), Special Fluids and Aviation.Sustainability and minimising the environmental impact of our products are guiding principles. These apply equally to our own manufacturing processes as to the impact our products will have in their end use. We consider the entire product lifecycle.The contract is a 2-year FTC.About the Activities

Provide excellent customer support through liaison with the customer, third party suppliers, Sales Managers, Area Business MAnagers and other departments

Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer

Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites

Providing existing and prospective customers with price information on request

Process applications / accounts for Customers

Deliver the sales support part of the channel strategy set out in the specific business channel KPI’s

Help to maintain customer accounts in CRM (Salsa)

Calling existing customers to secure orders to meet or exceed required targets

Provide feedback on KPI’s for the channel in relation to sales targets, quotations, order placing, aged debt, DSO

Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints

Update prices in SAP as and when necessary

About the Job DimensionsApply HSEQS policy and procedures to all aspects of the role promoting a safe working environment for all colleagues. The Sales support advisor is responsible for the sales generation and provision of excellent customer support within a designated channel (Automotive, Industrial, HDDO or Distributor).Reporting to the Sales Support Manager for day to day reporting and the Channel Sales Manager for all commercial and specific customer support functions.Sales - To actively support the Sales Managers and their Area Business Managers in delivering the sales strategy of the channel.Helping to deliver results against target budgets.Controlling aged debt in conjunction with ABM’s and Days of Sales Order (DSO) overdue.Support - Providing bespoke customer support in relation to orders, deliveries, invoicing and added value services.About the Context and Environment

Demonstrate a good product knowledge for the channel and individual customers

Understand your customers business, order patterns, requirements and needs

Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations

Work as part of a disciplined channel team and sales support team delivering results in relation to volume growth and GMVC

Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

About the Accountabilities

Ensure all customer touch points are maximised for satisfaction

Liaison with all team members on a daily basis to deliver results in relation to volume growth, gmvc, sales support and added value customer service

Apply the principles of excellent customer service to all aspects of the role

About the CandidateGCSE in Mathematics, science and English or 2 years experience in sales or customer service role Excellent communication SkillsA team playerCustomer focused and passionate about providing excellent customer service Required skills

Customer Service

Sales Support

Keyskills :
Customer Service Sales Support

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