IT Helpdesk Assistant

Job Location	Exeter Business Park
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

About the RoleWe are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team.This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further.You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give youthe opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.Key responsibilities will include:

Logging helpdesk calls and providing assistance to resolve issues
Emailing administration such as releasing quarantined emails
Day to day administration of our Cloud based software
User account administration
Day to day administration of our Cloud based file sharing service
Asset logging / keeping asset register up to date
Distributing IT equipment to staff
Installing software
Building laptops/phones/tablets for end users
Identifying tickets logged that would benefit from additional training
Visiting offices to engage with users and check office IT equipment

About YouTo be considered for the role you will need to have:

Previous Technical Support experience
A good understanding of Microsoft Office
Strong communication and interpersonal skills
A passion for technology and a self-motivated approach to work
This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices.
A Driving Licence and access to a car

Why Bishop Fleming!At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work® certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We’re also a rapidly growing Top 30 Accountancy firmand have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We’re proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking ourheadcount to 40 partners and close to 500 people.We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society.If that’s not enough, we offer a fantastic range of benefits including:

25 days holiday plus bank holidays plus Christmas off!
Hybrid working
A contributory Pension scheme
Life assurance
Simply Health cashback plan including access to 24/7 online GP service and counselling services
Perkbox discounts and rewards platform with over 4,00 perks and discounts
Yulife employee wellbeing app
Social events with active social committees that plan internal and external events
Numerous opportunities for development

Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.

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