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Job Location | Eccles, Manchester |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
About the roleDo you want to work for a company that truly delivers Planning your route to successWe are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customershappy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver thisBased in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.Role ResponsibilityLeading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.Managing delivery costs and customer charges to achieve agreed targets.Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll costUnderstanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfactionWorking with the regional team, assisting the business to identify opportunitieswhile developing or improving ways of working.You will needPrevious experience and knowledge of deliveries/ transport are essential in addition to:Management CPCExperience of managing a warehouse operationEngaging with customers and building and maintaining strong relationshipsDeveloping new ideas and challenging a team to improve the delivery serviceIdentifying talent and encouraging development in a teamMotivating a team to build a strong customer service cultureCommunicating openly and being able to influence key stakeholdersPlanning and organising effectivelyA “Hands on approach” is beneficialWhats in it for youAt Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: