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Operations Administrator - 12month FTC

eFinancialCareers
Job LocationEarlsfield
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The VacancyOVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your workand home life. Join Close Brothers Novitas Loans Operations Team where you will be servicing loans on the internal system, updating data with due care and accuracy. Ensuring clear and accurate call notes are uploaded and client information is kept up to date, in line withregulations and GDPR. Effectively managing multiple client cases throughout the case life cycle, while ensuring excellent customer service is delivered throughout. Liaising with clients and Solicitors regarding their obligations to us in terms of credit agreement/global terms. Assisting in Ad hoc project work across multiple teams. RESPONSIBILITIES

  • Reconciling fund requests received with the information on the system and inline with our lending criteria.
  • Accurately capture customer privacy consents and marketing preferences in the system to ensure compliance with GDPR regulations
  • Process information and input data onto the system with due care and attention to detail
  • Manage data retention process
  • Manage and respond to inbound e-mail and telephone enquires in a consistent and professional manner
  • Maintain Novitas compliance with all applicable regulation. This will include ensuring Novitas is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly and Vulnerable Clients
  • Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.
WE WOULD LOVE TO HEAR FROM YOU IF YOU:
  • Are a positive team player with a can-do attitude.
  • Have excellent time management, prioritisation and Organisation skills, with a high level of accuracy when completing work
  • Have dealt with stakeholder management
  • Have relationship building skills with the ability to work cross-collaboratively. Developing effective working relationships with a diverse range of clients, internal and external stakeholders.
  • Have excellent verbal, written and interpersonal skills
  • Have a proven ability to communicate over the phone with a diverse client base
  • Are IT literate to use Excel, Word and our bespoke platform and up-date clients notes on it on a daily basis.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
  • Have previous experience in customer service and exposure.
  • Have Financial services industry experience.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application formin an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT USClose Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purposeis to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: https://careers To find out more about life at Close Brothers:https://life-close-brothers#374017299-899295541 To find out more about our benefits:https://employee-benefits To find out more about our commitment to creating an inclusive environment:https://inclusion

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