Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Representitive

Westray Recruitment Group
Job LocationEaglescliffe
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Westray Recruitment Group is looking recruit a Customer Service Manager for our client based in Eaglescliffe. As the companys Customer Service Manager, you will be responsible for end to end service delivery to customers based in UK, Canada, Europe, MiddleEast and USA. As well as driving and implementing changes, you will also be happy to bring a hands-on approach to customer service.WHAT WILL YOU BE DOING IN YOUR ROLE

  • Management of the UK domestic and Export customer services team ensuring excellence in customer service
  • The Health & Safety of employees in the customer services teams
  • Management of the order processing activity of £200m sales orders through to invoicing
  • Driving UK OTIF (On-time In-full) levels for the customer through collaboration with the UK logistics manager
  • Driving DOTIF (Delivered On-time In-full) for export markets through collaboration with the group logistics manager
  • Driving improved levels of customer engagement through the customer services team as measured by external third-party surveys (i.e. The Advantage Group Survey)
  • Managing the audit and legislative compliance for all transactions completed by the customer services team
  • Building strong relationships with key TCP (Tata Consumer Products) Operations and Commercial colleagues
  • Accuracy of monthly customer services reporting to implement change and drive continuous improvement
  • Development of the internal systems and processes for the customer services team
  • Development of export processes for new and emerging markets
WHAT EXPERIENCE AND SKILLS ARE REQUIRED FOR THIS POSITION
  • Graduate level qualifications in relevant discipline preferred
  • Continuous improvement and lean methodologies
  • Export/Import management (INCOTERMS etc.)
  • FMCG experience preferred
  • Strong customer service experience
  • ERP & retailer supply chain systems (SAP etc)
  • Excel knowledge
WHAT TYPE OF PERSON IS REQUIRED FOR THIS POSITION
  • Impeccable leadership skills
  • Planned & organised worker
  • Good communication skills
  • Excellent influencing skills
  • Logical and analytical thinker
  • Commercially focused and cost aware
  • Confident in challenging the status quo
WHAT ARE THE FINER DETAILS OF YOUR ROLESalary is between £30,000 and £35,000 depending on experienceTHE CONTRACTMonday to Friday 9.00am5.30pmOn call 1 in 4 weekendsINTERESTED Please get in contact with Ashleigh Wright today who is leading the search, on or email

Keyskills :
managersupervisorCustomer servicecustomer service admin

APPLY NOW

Customer Service Representitive Related Jobs

© 2019 Naukrijobs All Rights Reserved