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Customer Service Representative

Jackson Hogg
Job LocationEaglescliffe
EducationNot Mentioned
Salary24,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Jackson Hogg are delighted to be partnering with a world renowend distributor in the search for a Customer Service Representative.Reports To: Customer Service ManagerLocation: EaglescliffeWhy we have this job:The customer service department is a key point of contact for all customers (UK and Export). The department is responsible for processing orders and delivering precise, timely execution through each stage of the supply chain through to invoicing within agreedcustomer service targets.You will be held accountable for:

  • Precise order capture and conversion to delivery, covering both manual entry and system generated orders.
  • Reviewing stock availability to meet orders, identify issues and undertake appropriate actions.
  • Driving UK OTIF (On Time In-full) levels for the customer through close collaboration with both the customer and key internal functions.
  • Resolving customer queries and responding efficiently to information requests.
  • Building effective relationships with customers and other functions, principally commercial account managers, finance and planning.
  • Driving improved levels of customer engagement through the customer services team as measured by external third-party surveys. (i.e. the Advantage Group Survey).
  • Daily contact with customers and 3rd party logistics providers.
  • Monitoring 3rd party delivery performance to ensure all agreed criteria is adhered to.
  • Provide support within the wider customer services team during periods of high volume, holidays and absence.
  • Accuracy of monthly customer services reporting to implement change and drive continuous improvement.
To be great at this job you will need:Qualifications
  • Graduate level qualification preferred but not essential
Technical/Experience
  • Strong customer service experience
  • ERP & retailer supply chain systems (SAP etc)
  • Excel knowledge
  • Continuous improvement and lean methodologies
Behavioural
  • Planned & organised
  • Good communication skills
  • Completer finisher
  • Influencing skills
  • Logical and analytical thinker
  • Taking ownership
  • Remain calm under time bound pressure
You will be passionate about:
  • A customer come first approach
  • Delivering what you promise
  • Being part of an effective team
  • Process
  • Improving existing ways of working
You will need to be able to influence:
  • Customer Demand Manager
  • Customer Services Manager
  • UK Customers
  • Production Planners
  • National Sales Account Managers
  • UK Logistics Manager
  • Finance teams
Job Types: Full-time, PermanentSalary: £24,000.00-£30,000.00 per yearAdditional pay:
  • Bonus scheme
Benefits:
  • On-site parking
Schedule:
  • Monday to Friday
  • Weekend availability

Keyskills :
Customer ServiceLogisticSAPSupply Chain

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