Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Engineer - Hybrid working

Block Solutions Ltd
Job LocationCrewe
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About BlockWe are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. Were passionate and enthusiastic about what we do, and we use our expertise along with our technical capabilitywork in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions.The RoleService Desk Engineers are responsible for communication, initial diagnosis, prioritisation of support requests. Service Desk Engineers support the Operations team by helping to manage customer expectations and representing the Block Digital Services Centre.The Block Digital Services Centre provides technical support, monitoring and alerting, service optimisation and patching and backup/restore. Teamwork is crucial to the provision of excellent service for customer incidents, problems, requests and changes.The Opportunity

  • Act as the first point of contact for Block customers and internal staff raising new cases via telephone, email, live chat or raised in the Blocks customer portal.
  • Provide technical support to Block customers and internal staff managing Incidents and Service Requests until resolution achieving a first time fix where possible.
  • Provide an excellent support experience for customers including meeting response and resolution SLAs.
  • Diagnose incidents and perform initial investigation
  • Perform daily system checks and respond to real-time alerts from monitoring.
  • Manage hardware break/fix (RMA) and coordinate activity with onsite engineers.
  • Endorse Block services and encourage the same team culture.
  • Support the continual improvement process to enhance service delivery.
    • Develop and improve processes and procedures.
    • Enhance existing methods for efficiency and effectiveness.
Skills, Knowledge & Experience
  • Relevant experience, training and certification is desirable, however a strong interest in and passion for delivering great IT services is key.
  • Confident communication skills in a customer facing role.
  • Demonstrable experience with Cisco technology, CCNA would be a plus.
  • Experience with Microsoft Azure platform.
  • Excellent organisational skills including managing multiple support tickets and planning changes.
Desirable
  • CCNA certification
  • Azure Fundamentals certification
  • Experience with Windows 10 Operating systems and management.
  • Microsoft Office 365 experience with User and group management, mailbox creation and Exchange management.
Block is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to helpmembers of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with Blocks equal opportunities policy.

Keyskills :
HelpdeskService DeskCCNA

APPLY NOW

Service Desk Engineer - Hybrid working Related Jobs

© 2019 Naukrijobs All Rights Reserved