Customer Service Advisor

Job Location	Crewe
Education	Not Mentioned
Salary	22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Our client is recruiting for an experienced Customer Service Advisor to join their company in Crewe on permanent full-time role.This role is within the sales department of the company, it is about interacting with the customer and ensuring that their sales journey is seamless and positive through the whole process.The role will be predominantly based at the Head Office in Crewe, however there may be times where visits to customer sites may be necessary.Duties:

Quote management; timely and accurate generation of quotations including follow-up
On-going customer communication
Order handling and processing
Order acknowledgements
Dispatch documents
Provide high quality service
Interaction with other departments
Efficient handling of enquiries
Pre and post order communication
Ensuring all customer enquiries are responded to within 24 hours
Maintenance of all databases to ensure that all records are up-to-date
Develop a good working knowledge of Company products and services in order to provide detailed guidance to our customers
Proactively deal with comments and complaints from customers as they arise
Generation of sales reports, MIS report, in line with Sales KPIs and management requirements

Skills:

Excellent verbal and written communication
Excellent interpersonal skills with the ability to create and maintain strong relationships with colleagues and customers
Ability to adapt to change and a willingness to learn
Strong IT skills
Microsoft Office: Excel, Word and Power Point
Must be efficient and have excellent attention to detail
Self-motivated
Ability to work alone or as part of a team
Previous experience in a busy role with large amounts of administration activities
Product and application knowledge

Hours of work & Benefits:Monday - Friday - 37 hours with flexible start/finish timeOffice-based25 days of holidaysSalary: £22000.00 per annum

Keyskills :
Customer ServiceDatabasesMicrosoft OfficeQuotationsSales

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