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Service Desk Analyst

Omni RMS
Job LocationCrewe
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

ICT SERVICE DESK ANALYSTCHESHIRE EAST BASED POST-COVIDPERMANENTWe are currently recruiting for a leading highways maintenance service provider for an ambitious and professional Service Desk Analyst to join the 1st line support team. Within this role you will be responsible for providing high-quality technical support for internal staff and external customers along with responding to incoming IT support requests via the ticketing system, telephone or from colleagues. Main responsibilities will include providing front line troubleshooting, diagnostics and technical fixes across a range of desktop and mobile systems whilst keeping accurate record of issues within the ITSM system.THE SUCCESSFUL CANDIDATE WILL HAVE;

  • Knowledge and awareness of the ITIL framework
  • Android Mobile devices, SCCM and Airwatch
  • Previous experience working in a 1st line IT support environment.
  • Good understanding of Microsoft desktop products.
  • Hardware configuration and deployment of PCs, laptops, tablets, mobiles and printers
  • Microsoft office support: Outlook clients and MS Office365
  • Network security and Anti-Virus
  • Really good customer service skills essential
    • YOU WOULD BE RESPONSIBLE FOR;
  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents.
  • To resolve incidents and problems both directly from staff & customers and through technical escalation.
  • Taking ownership over issues, proactive tasks and projects and see them through to completion.
  • Maintaining accurate records of support issues using the companys ITSM system.
  • Setting up / relocating new desktops, laptops, tablets, phones and other devices such as printers etc.
  • Undertaking user management, creating / removing / password resets and access management etc.
  • Liaising with suppliers for support & warranty claims and other service issues.
  • Build and deployment of IT equipment as required.
  • Actively work with the wider support team to ensure all customer queries are resolved within a timely manner.
  • Work within the companys SLA expectations to deliver the best possible service.
    • If you feel this role is a good match and would like to hear more about the opportunity, please apply now for immediate consideration. We look forward to receiving your application.As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.Omni RMS is acting as an employment business in relation to this vacancy.

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