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Service Delivery Manager

Michael Page Technology
Job LocationCrewe
EducationNot Mentioned
Salary60,000 - 75,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Service Delivery Manager will play a vital role in both the internal IT function as well as building and maintaining external relationships. You will be accountable for the support of IT operations in the designated areas encompassing the effective andefficient operational support of third-party relationship. This position oversees several key functions within the IT department.Client DetailsMichael Page are partnering with a Global Technology Business.DescriptionKey Responsibilities:

  • Provide oversight for the operations and support of IT systems that fulfill the needs of the business and provides input to the Global head of IT Service Operations as well as to peer direct reports responsible for other aspects.
  • Produce agreed, timely, reliable, and accurate service reports for all IT services based on service targets documented in SLAs
  • Works with business operations teams to ensure good coordination of planned IT changes without impacting business processes, and ensure support coverage where needed
  • Own the IT side of the relationship with the customers. Ensures customer service expectations and SLAs are met, and all contractual and agreed reports are provided.
  • Work with all other IT teams to ensure the core IT functions are reliable, stable, and efficient.
  • Drive Application and Infrastructure problem management execution plans and continues improvements in both area
  • Assist with compliance reviews to ensure requests are closed out in a timely manner
  • Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation, and resolution ownership and reporting
  • Ensuring that implementations and ongoing services are delivered on time and meet end customer/client requirements
  • All technical change is communicated and managed, within appropriate governance processes.
ProfileKey Skills and Experience:
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
  • Preferably proven experience or demonstrated capability in working IT operations teams in complex and dynamic environments requiring 24/7 support
  • Computer skills - highly competent with all relevant software (eg. MS Excel, Visio, project/task management)
  • Preferably experience in effectively coordinating with cross-functional teams and influencing key stakeholders.
  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role
  • Good service management planning and execution skills
  • Display initiative and ownership, whilst understanding limits of own authority
Job OfferSalary: £60,000 - £75,000 + Bonus + Private Healthcare

Keyskills :
Service DeliveryService DesignService TransitionDevOpsITIIL

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