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| Job Location | Crewe |
| Education | Not Mentioned |
| Salary | 24,000 - 28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Resource Planning Analyst (Ref: 2394)CheshireCirca £26k + BenefitsPact are pleased to be working with a returning client that is looking for a Resource Planning Analyst to join its contact centre operation.About the roleThe Resource Planning Analyst will be responsible for the efficient and effective planning of a multi-channel contact centre of roughly 100 FTE across both front and back-office environments.You will ensure the business has the right people in the right place at the right time across a multi brand department with multiskilled Advisors.Reporting to the Resource Planning Manager, you will support in the provision of timely support services, including demand forecasts, schedules, real time and system administration - to optimise resources and enhance customer experience.The Resource Planning Analyst will further support customer experience by providing in-depth analysis and insight into customer behaviour across different channels, influencing the customer journey along the way.What we need you to have