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| Job Location | Crewe |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Company description:Were a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.Since our inception in 2018, weve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee youll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.Job description:We are looking for a bright enthusiastic and knowledgeable IT Support Analyst to join our busy support team based in Crewe.Assisi, part of ClearCourse, is a mature, industry leading veterinary practice management software, that caters for small animal, large animal/farm and equine treatment. It gives our customers all the tools they need to build and thrive in the industry as wellas meet the complex regulatory requirements each specialism faces.As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-workingto suit your lifestyle and enhance your well-being.Key duties and responsibilities: Dealing directly with clients on a daily basis to field 1st and 2nd line support requests, ensuring client queries get a rapid response. Escalating where necessary to engineering. Taking ownership of support tickets, ensuring they are actioned, and clientsare kept informed of progress. Assisting clients with access to and understanding of their data and providingguidance in the use of our services Configuring our systems at a basic technical level to instance new services and update ongoing services Updating/helping to produce internal and external documentation of procedures and HowTo guides Taking part in requirement gathering that informs direction of future development and projects. Taking part in testing of new products and features and feeding back to engineering.Essential Skills Good communications skills and a professional attitude to meeting customerrequirements Ability to work for extended periods without supervision and to take soleresponsibility for tasks. Diligence and attention to detail. Network configuration and support experience Office 365Beneficial skills Experience with support ticketing systems e.g. FreshdeskWe are a small team with high flexibility and tasks vary day to day. The right candidate will fit in and thrive in this environment. There is good opportunity for career progression with increased exposure to and involvement in the technical/development sideof the business and full autonomy when dealing with clientsWe offer:As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-workingto suit your lifestyle and enhance your well-being.