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Customer Service Agent

Acorn insurance & Financial Services LTD
Job LocationCrewe
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service AgentWe are looking for a Customer Service Agent who is passionate about delivering an outstanding level of customer service.If you are self-motivated, customer focused have great communication skills and want to work for a company who offer excellent training, a friendly working environment and are passionate about delivering a first-class customer journey this may the role foryou to start or enhance your career.Role: Customer Service AgentLocation: CreweWorking hours:Full Time: 40 hours a week on a 2-week rota, Week 1- 8:30am - 5:00pm Week 2 -9:30am - 6:00pm, with 1 in 2 Saturday between 9:00am - 1:00pm.Salary: £21,000 per annumWhat you will be doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints
What were looking for:
  • A Positive "can do" attitude.
  • Excellent communication skills.
  • The ability to demonstrate empathy and patience when dealing with all customers.
  • Excellent attention to detail.
  • Good problem solver.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task and manage time effectively.
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner.
About Carrot Insurance:Carrot Insurance is part of the Granite Group, our aim is to provide a more rewarding car insurance. With us, it pays to drive safely!The Granite Group continues to go from strength to strength and we fully expect our market leading positions to continue and expand over the forthcoming years. Our group ambition to become the market leader in niche Motor Insurance.If you feel you have the required level of experience and the ambition to drive your career in a fun and inclusive culture - please apply today!Why Carrot InsuranceWe want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer Some of the benefits you will receive include:
  • Service-related holiday entitlement capped at 32 days (including bank holidays
  • Perk Box Online & High Street vouchers and discounts
  • £500 bonus for every new colleague you recommend to the business
  • Free monthly Caf Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

Keyskills :
Customer ServiceEmpathyWeb Chat

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