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Client Success Executive

Block Solutions Ltd
Job LocationCrewe
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Block Solutions are looking for a Client Success Executive, to join our growing Client Success team to ensure our clients are getting the most out of their technology investment.The Client Success Executive will proactively manage the day to day relationship, driving value realistaion and service adoption with Block’s small-medium clients. This is primarily accomplished through the successful execution of customer success plans that accelerate end-user adoption and the consumption of the solutions in which they have invested.Role Responsibilities

  • Responsible for Block’s key clients throughout their lifecycle in a trusted advisor role
  • Work with clients to define a Success Plan with meaningful KPIs, to track progress towards achievement of desired outcomes
  • Nurture relationships with client stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Block
  • Ensure service and support renewal rates are high due to excellent client satisfaction and service adoption
  • Educate clients on the value they can generate from their technology investments and ensure they employ best practices and their solution is optimized for maximum value.
  • Communicate value of new functionality as it relates to unique client goals, use cases, and opportunities
  • Regularly track the overall health of your accounts and identify solutions to proactively anticipate client needs and identify industry trends
  • Serve as an escalation point for service issues that impact client success
    • Skills, Knowledge & Experience
  • Previous experience in IT services industry in a customer-facing role
  • Good understanding of service methodologies and approaches e.g. ITIL
  • Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations
    • What you need to do nowIf you are looking for a challenging role and want to be part of a growing & innovative company . . . . Click "apply" now.To be considered for this position, you must have full rights to work in the UKBLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK’s equal opportunities policy. Required skills
  • Client Services
  • Customer Care
  • Customer Satisfaction
  • Customer Success

    • Keyskills :
    Customer Care Customer Success

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