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2nd Line Engineer

Devonshire Hayes Recruitment Specialists Limited
Job LocationCrewe
EducationNot Mentioned
Salary25,000 - 33,700 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a 2nd Line Engineer looking for a new Permanent opportunity in the North WestWe are looking for somebody with the following experience -

  • A thorough understanding of supporting desktops, laptops and printers in a customer focussed IT support environment.
  • Expert knowledge of Office365, Microsoft Client/Server networking, VPNs, WANs, and end user software.
  • Being the point of contact for service related questions
  • Good fault finding and problem solving skills.
You will be tasked with -
  • Receiving escalated incidents from the service desk
  • Work with the 2nd line support team to ensure SLAs are met.
  • Work with the systems team to resolve infrastructure issues
  • Be an active participant in Service Improvement by proactively offering suggestion to improve the Customer Experience
This is a permanent position based in Crewe (Hybrid position, 3 days on site) which will require occasional travel to other sites in the North West and is paying up to £28k per annum with a £5,700 car allowance.

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