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Customer Service Apprenticeships

Hillarys Blinds
Job LocationColwick Industrial Estate
EducationNot Mentioned
Salary£16,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you ready to kick start your career in customer service sales We are looking for customer Service Apprentices to join our vibrant Contact Centre team, based at our Nottingham Head Office, located in Colwick.This is a great opportunity aimed towards school leavers or anyone aged 16-19 looking to start their career, whilst working towards a Level 2 Customer Service Qualification. You’ll have a minimum of 6 hours per week dedicated to studying, with regular updatesand visits from our Apprenticeship provider.We’ll provide you thorough training for the role at our training academy, personalised to your learning style. You’ll learn about our fantastic products, services and promotions and be trained to use various techniques to achieve our targets, and be rewardedwhen you do!Good communication skills will help you hit the ground running, as you’ll be liaising with both new and existing customers through various channels including inbound calls, outbound calls and online appointment requests.You’ll be organised so you can co-ordinate appointment requests and booking/rebooking appointments for our advisors to visit customers, ensuring appointment times meet both customer and advisor availability. You’ll also be self-motivated and driven to meetsales targets whilst ensuring that all calls and emails are timely, professional and uphold our quality standards including GDPR.Customer Service Apprentices Key Responsibilities

  • Handle appointment requests from our Customers via telephone and on line in a timely and professional manner.
  • Coordinate a suitable appointment time that suits both our Customer and Advisor needs.
  • Promote the brand our service and products at every opportunity.
  • Deal with incoming and outbound telephone and email enquiries from customers in a team environment in line with department KPI’s and individual targets.
  • Ensure all calls and emails meet our quality standards
Skills & Qualifications
  • GCSE or equivalent English and maths (Grade C/4 or above) is essential (predicted grades will be considered for this role)
  • Communication, team working, time management, organisation and IT skills
  • Understanding of Microsoft Office - Excel, Word & Powerpoint
Successful candidates can look forward to joining a lively and friendly team with a fun but fast paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestylebenefits package, and generous staff discount. We have flexible shift patterns to suit both full and part time. We are open between 9am – 7pm Monday to Friday and 9am – 5pm Saturdays and SundaysIf you’d like to become one of our Customer Service Sales Apprentices, apply here today!Everyone who applieswill receive a response.

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