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Job Location | Colwick Industrial Estate |
Education | Not Mentioned |
Salary | £12.00 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Do you have strong experience in a customer focused role within retail or contact centre We’re looking for 10 customer care professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office, as a Customer Care Professional.You’ll need to be an enthusiastic and driven team player with experience as a customer service professional, as you’ll be dealing with incoming and outbound enquiries and complaints, via telephone and email, from customers and our self-employed advisor network.As a Customer Care Professional you’ll need great communication skills, as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decisionmaking is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.Customer Care Professional key responsibilities