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Customer Care Professional

Hillarys Blinds
Job LocationColwick Industrial Estate
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Do you want to work for a company that champions training and development Are you a customer service professional looking for your next role Join our dynamic and vibrant Contact Centre as one of our Customer Care Professionals, ensuring customer satisfactiontime and time again. If you’re a customer service professional with a drive to excel and love to help, this is a perfect opportunity for you!Hillarys has been around for over 50 years, and customer focus is at the heart of everything we do. From the moment a customer books an appointment to installing their new made-to-measure blinds, curtains and shutters, we want to create memorable experiencesso we’re their window furnishings brand of choice. As a Customer Care Professional, you’ll be doing just that – ensuring our customers are handled with the best care when something doesn’t quite go as it should.As one of our Customer Care Professionals, you’ll handle incoming and outbound enquiries and issues from customers and our self-employed advisor network across multiple brands. Through phone calls and emails, you’ll utilise your excellent communication skillsto liaise internally, investigating and resolving any customer order issues. You’ll work closely with our field-based team to organise service calls to customer homes, a crucial role in ensuring customers are always left smiling. In this role, decision-makingis key as you negotiate discounts and resolutions within company guidelines, and handle complaints with the utmost professionalism and respect.So what will you be responsible for Here’s some examples:

  • Handle objections and complaints with professionalism and respect
  • Collaborate with internal stakeholders to investigate and resolve customer order issues
  • Coordinate service calls with field based advisors and installers
  • Work with third parties to organise customer repairs in a timely manner
  • Negotiate discounts, compensation and credits
  • Handle payments
Why should you consider this role Here are just a few reasons:
  1. Make an impact: As our customers’ first port of call, you can provide the best service to ensure customer satisfaction, and ensure they return to Hillarys time after time.
  2. Fun working environment: Work alongside our lively and friendly Contact Centre team that thrives in a fast-paced and supportive environment.
  3. Career Progression: We’re passionate about nurturing our team members to grow both professionally and personally. With a whole host of Learning and Development opportunities and being part of a large company, there’s plenty of chance to flourish in yourrole and throughout the business.
As a successful candidate, you can expect to join a lively and friendly team, working in a fun but fast-paced environment. Your dedication will be rewarded with a bright career and a fantastic range of benefits, such as discount from our products, a healthand lifestyle cashback plan and discounted gym membership. This role offers a competitive rate of £12 per hour, working 37.5 hours per week.Previous experience in customer service is essential for this role, and will help you hit the ground running.Ready to seize this opportunity Apply to be our Customer Care Professional, apply here today!Hillarys is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know andwe will be happy to accommodate.Everyone who applieswill receive a response.

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