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Citrix Support Technician

Hillarys Blinds
Job LocationColwick Industrial Estate
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you strong technically with experience in IT infrastructure support Do you have a continuous improvement, customer service mentalityIf so, we have a vacancy for a Citrix Support Technician.As the Citrix Support Technician your primary focus will be to provide specialist Citrix support to over 700 Hillarys employees using our internal ICT systems via phone, email and in-person.Our users are based on-site in the UK and Ireland or working remotely. The variety of support channels and the location of users can be a challenging situation, so having the ability to quickly diagnose issues, problem solve and provide an adaptable levelof support suitable to the technical competency of the user is key.Effective prioritisation is essential as you manage and resolve 3rd line incidents and complete requests in line with our Service Level Agreements. You will also act as technical lead in major incident or priority 1 situation. You will be the escalationpoint for our 1st and 2nd line Service Desk Engineers, so good communication and mentoring skills are essential.You will have:

  • A good understanding of various Citrix components including Delivery Controller, Storefront and VDA;
  • Hands on experience in configuring, maintaining and troubleshooting Citrix (both on-prem and cloud);
  • Experience in building and deploying VDAs and pooled desktops;
  • Legacy to Cloud Migration experience;
  • Experience with cloud monitoring and proactive administration;
  • A good knowledge of: Azure; VMware; Linux; Networking; Firewalls; PC & Server hardware.
You will ideally also have:
  • Experience with Duo (MFA, IDP and SSO);
  • Experience in configuring and administering Citrix Gateway/Netscaler;
  • User administration in Cloud, LDAP/SSO;
  • Good understanding of Windows servers, active directory, DNS, DHCP, print servers and group policies;
  • Experience supporting medium to large Citrix XenApp 7.x Solutions (250+ users) including Delivery Controllers, Storefront Servers, Provisioning Services, NetScaler load balancing and Access Gateway;
  • Detailed understanding of Citrix policies and Active Directory Policies for a Citrix environment;
  • Hands on experience supporting Citrix User Profile Manager;
  • Hands on experience using Director;
  • Knowledge of VMware vSphere is desirable;
  • Hands on experience in rolling out Citrix Published desktops and applications to user groups;
  • Knowledge of supporting centralised deployment and configuration of 10zig thin client devices;
  • Strong hands on experience supporting Active directory services and Microsoft Infrastructure services for a Citrix deployment;
  • Knowledge of: ITIL foundation; Microsoft Accreditations in Server Administration.
Travel to our key sites is often required, so having a driving licence is preferable.Our support hours are 7:30am6pm, covered by 2-3 shifts within the team (early/middle/late). There is also an out of hours on-call between 6-9pm Mon-Fri and 8:30am5pm Sat/Sun that is covered by a rota between resources in the team.Youll receive many benefits, such as generous staff discount when purchasing products for your own home, healthcare and lifestyle benefits packages, and fantastic working environments.Everyone who applies will receive a response.

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