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Junior Support Engineer Apprentice

QA Ltd
Job LocationChipping Sodbury
EducationNot Mentioned
Salary13,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Employer description:Nebula IT Services are a Managed Service Provider based in Bristol supported a wide and diverse client base with their ICT requirements.We are a small, growing and enthusiastic team and we are passionate about what we do. We design, install and maintain onsite and cloud, onsite and communication solutions.Overview:Were looking for an apprentice to join our help desk and become involved in supporting our Clients remote IT support requirements which include the Microsoft Cloud platform (Office 365).Main role / Responsibilities [will include but not be limited to]:

  • Answer incoming calls and respond to emails from external customers in a professional manner Create/escalate tickets for customers to track the progress of their support request 2. Resolve tickets that have been assigned to you 3. Install and configure Windows/Mac machines to customer requirements
  • Assist with management of customer Microsoft 365 and Azure environments
  • Assist with new starter and leaver processes at customer sites
  • Create and maintain internal documentation
  • Assist with management of customer sites technology assets/technology
Desirable skills:
  • The ideal candidate for this position will be someone who is outgoing, keen to be involved in a team.
  • Reliable.
  • Someone who is excited by the prospect of learning and develop in our company.
Personal qualities:
  • Having good communication skills and enjoying speaking on the phone is a must as the role entails a lot of customer services alongside the technical requirements.
Entry requirements:You need to have 5 GCSEs:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out morehere.https://Qualifications/UKQRS/Default.aspxWorking week:8:30am - 5:00pm, Monday to Friday.Company perks:As part of the company perks, the Nebula IT staff have access to Perkbox. (https://uk).Future prospects:Long term prospects for the role could see full time employment with a great opportunity to progress their career within a supportive and nurturing environment.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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