Operations Support Officer

Job Description

Berneslai Homes have an exciting opportunity available for an Operations Support Officer to join our team based at our Carlton Depot in Barnsley with the ability to also work agilely.You will join us on a full-time, permanentbasis working 37 hours per week. In return, you will receive a competitive salary of £20,444 to £22,129per annum.Berneslai Homes are a successful, award-winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communitiesthroughout Barnsley.The Operations Support Officer role:Your role will be to offer a broad range of support to the Operations section in order to provide an outstanding service to our customers. Your duties include assisting in the delivery of performance plans, identifying scope for potential service improvements,producing delivery reports, and resolving customer queries.Ideally, you will have a construction, engineering, maintenance or manufacturing background. Experience in providing technical support to operational management and administration support will also really set you apart!Key duties and responsibilities of our Operations Support Officer:

• Assist in the delivery of the Berneslai Homes Delivery Plan, the HRA Business Plan and the Berneslai Homes Stock Maintenance Performance Management Plan
• Assist in the development and implementation of service improvements
• Contribute to Construction Services achieving Best Value
• Assist in the production of reports for Operational Managers on installation, repairs and maintenance, job costs.
• Ensure that Berneslai Homes Financial regulations and standing orders are complied with
• Assist in resolving queries and enquiries from tenants, clients, customers and stakeholders
• Prepare correspondence relating to customers
• Assist in the collation of information for incorporation into final accounts and valuations
• Process material and equipment requisitions
• Ensure that the maintenance and calibration of gas, and solid fuel CAT and testing equipment is carried out
• Provide technical support on Capital works projects and Repairs and Maintenance
• Prepare paperwork relating to Voids
• Provide administrative support for Tool Box Talks, including minute taking

Qualifications and experience were looking for in our Operations Support Officer:

• Educated to NVQ level 3 or equivalent, OR ability to demonstrate relevant experience in a similar field
• Experience of working in a Construction, Engineering, Maintenance or Manufacturing environment
• Experience of providing technical support to operational management
• Substantial knowledge of the issues relating to the delivery of services within Construction, Repairs and Maintenance
• An awareness of Financial Regulations in relation to procurement rules
• Experience of working with software packages including Microsoft Office and bespoke databases

Skills were looking for in our Operations Support Officer:

• Demonstrate a positive, flexible approach to team working
• To be open and accepting of change with the ability to contribute ideas and solutions to improve the service
• An understanding and commitment to working safely within the workplace
• Ability to prioritise own workload, working to deadlines to achieve targets
• Ability to communicate well both verbally and in writing

What you might be asking is, why work for usWe are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Flexible Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.If you feel that you have the skills and experience required to become our Operations Support Officer, please click apply today. We would love to hear from you!