Customer Liaison Officer

Job Location	Briton Ferry
Education	Not Mentioned
Salary	£31,129 - £34,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Liaison Officer We are currently looking for a professional, motivated, and resilient individual to join our Tenant Engagement Team as a Customer Liaison Officer to oversee the day-to-day management of customer complaints, compliments and member enquiries.To be successful in the role, you will need to be able to engage with our customers, listening to their requirements and influencing how the complaint is dealt with in line with our processes.Within your role as Customer Liaison Officer, you will:

Manage a caseload of complaints and respond to compliments and members enquiries received from a variety of stakeholders.
Always provide excellent customer service to both internal and external customers. Being a confident communicator, able to have difficult conversations whilst remaining helpful, supportive and professional, always acting with integrity.
Manage the complaints resolution procedure with a solutions focused approach, using sound judgment when making decisions on how to escalate complaints.
Respond independently to unexpected problems and be able to adapt to the reactive nature of the role.
Provide advice and guidance to both internal and external stakeholders, having an awareness of the priorities and challenges of all parties.
Work collaboratively with other departments across the organisation to ensure a consistent approach to the complaints management procedure.

To be considered for our Customer Liaison Officer roleyou will need to be able to demonstrate you have:

Strong problem-solving skills.
Resilience and professionalism in difficult situations.
Experience of working in a regulated environment.
Excellent organisational and time management skills.
Experience of collaborating with others.
Good standard of ICT literacy.

Please see attached the full job description and person specification.About usTai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral statusby 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly“Fridays for Future” climate focus.Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values Be Bold, Be Fair, Be Kind.Key BenefitsWe are committed to ensuring Tai Tarian is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which arelisted below:

25 days annual leave
Generous stakeholder pension scheme (rising to 8% contributions)
Company sick pay and Income Protection Insurance (conditions apply)
A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP’s and enhanced health support.
A paid day off to take your child to their first day at reception.
Employee discount schemes
Salary Sacrifice Car Lease Scheme
Cycle 2 Work Scheme
Learning and development opportunities
Flexible Working options - Flexi time, Home Working, Car Sharing

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.If you are interested in applying for this role and you’ve got the skills, experience, and knowledge we are looking for please click apply.Closing date:Wednesday 31st JanuaryPlease note, the closing date is given as a guide and in the event that we receive high volumes of applications we may close the vacancy early. Therefore, we recommend that you submit your application as soon as possible.

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