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Collections Specialist - German Speaking

Infor
Job LocationBlythe Valley Park, Shirley
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About InforInfor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.Position SummaryAs a Collections Specialist with Infor you will take responsibility for ensuring all clients within your portfolio are followed up in a timely manner and within the trading terms of the invoices. You will need to ensure the company parameters are maintainedand report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then you will report this information to your designated query resolver. As part of this role you willneed to build a positive and productive long-term relationship with the existing client base as well as the relevant business contactsyoure your focus will be to maximize cash collections for the Company.Your Responsibilities Include:

  • Maximizing cash collections for clients and collecting to the targets set
  • Working through daily call lists in a timely manner averaging 40 outbound calls per day
  • Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
  • Maintaining a flexible approach to workload to ensure cover if another member of the team is out of the office
  • Sending out daily system generated reminder letters and monthly statements
  • Any adhoc duties which may arise
  • Being responsible for assigned accounts
Knowledge and Skills, You Bring to the OrganizationBasic Qualifications:
  • Fluency in German and English
  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Excellent oral and written communication skills
  • Interpersonal skills
  • Basic decision making ability
  • Highly developed PC skills.
Preferred Qualifications:
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
  • Some Credit Control experience preferably within a large organization
Whats in it for youAt Infor, we are highly invested in the success of our people. We strive to make Infor a great company to do business withand an awesome place to work. We recruit passionate people, cultivate an inclusive work environment, and encourage volunteerism inour communities.Our ValuesOur Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societiessuch as value creation, integrity,responsibility, free speech, and tolerationwe encourage one another to take initiative and to challenge the status quo.We have a relentless commitment to a culture based on a business philosophy called Market Based Management (MBM). Informed by the principles that allow a free and open society to flourish, MBM prepares individuals to innovate, improve, and transform whilefostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.At Infor we value your privacy thats why we created a policy that you can read here.The information above is not complete and may change once joining Infor in future but this is a guide of the overall role.Due to the high volume of applications that we receive, if you do not hear back from us in 2 weeks, please consider your submission declined.

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