Welcome & Service Assistant Manager

Job Description

Summary Youll be a key lead for growing support at Blickling Estate, leading and working alongside the brilliant Welcome team to deliver exceptional service to our visitors and drive performance to achieve our fundraising targets to protect Blickling for the future.Youll be required to work 22.5 hours per week, which is an average of 3 days.Wed love you to love Blickling the way that we do, but also to be able to support, motivate and inspire others to feel the same way. What its like to work here This vacancy is included in a trial of the Disability Confident scheme (level 1).If you have a disability, and your qualities, skills and experience are a good fit with the Who were looking for section below, we will guarantee you either a telephone or face to face interview. Please contact us at .uk, when you apply, to let usknow, quoting the reference number for this vacancy. Reporting to the Visitor Welcome Manager, youll lead a team of 9 Welcome & Service team members, as well as our great volunteer team, in order to help visitors connect with Blickling in meaningful and impactful ways.We are passionate about growing support for Blickling, and youll be a huge part of building on this ambition alongside your team. Youll be focussed on exceptional service, growing supporter loyalty and looking after our thousands of supporters who cometo enjoy everything Blickling has to offer.The estate is made up of parkland, walks, cycle routes, a historic garden full of ancient trees, not to mention the magnificent Jacobean mansion sitting right at its heart. In addition to our core visitor attractions, we have various places to eat, shopand the largest second hand bookshop in the National Trust.Click here for more information about this location What youll be doing Within the Welcome team, youll be there to help look after our visitors, this includes leading and working alongside the team in busy receptions, on event days and in pop up welcome points across the estate. Youd also be working towards achieving our membershipand growing support targets while supporting and motivating team members in partnership with your peers.As an active member of the Operational Leadership Team, youll have the chance to directly impact how Blickling looks and how it feels.Your role will be to lead the Welcome team on the ground to ensure that our supporters feel connected to our cause every time they visit. Whatever the day, you can be sure of variety, new challenges and experiences to keep you and the team feeling motivatedand fulfilled.Youll be focused on inspirational leadership and growing support for our charity, this will allow us to keep Blickling the special place that it is, for everyone, for ever. Who were looking for Wed love to hear from you, if you:

• Are caring, understanding and curious
• Have an enthusiasm for nature and heritage, with a keen interest in safeguarding it for the future
• Are a leader for exceptional service, understanding the connection between service and supporter loyalty
• Have good organisational skills and are confident with risk assessments and compliance
• Love using your creativity and keen eye for detail in order to engage and inspire

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.