Welcome & Service Assistant

Job Location	Blickling
Education	Not Mentioned
Salary	£11.64 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , part-time

Job Description

Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary:£11.64 per hour Contract duration:Permanent Hours:This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Youll work 1170 hours per year. What its like to work here Reportingto the Welcome Manager, you’ll be part of a team of 10 working in the Welcome and Service Team at Blickling Estate. What youll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listento what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social mediapromotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.This role would suit anyone with an enthusiasm for delivering great customer service. Whowere looking for Wed love to hear from you if youre:

customer focused with an understanding of the importance of great service

a team player, but also can work on your own initiative

well organised and adaptable

willing to learn new skills

have a positive attitude

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Tax-free childcare scheme

Rental deposit loan scheme

Season ticket loan

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Independent financial advice

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