Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Operative

BCA
Job LocationBlackbushe Airport, Blackwater
EducationNot Mentioned
Salary£7,346 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Who we areWe’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UKs automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.Why work for BCAWe are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.We offer plenty of benefits to our staff including:

  • Onsite parking
  • Discounts in the onsite canteen (some sites)
  • Employee Assistance Programme
  • Eye care scheme
  • Access to BCA Rewards which provides online and store discounts with a range of retailers
  • Cycle to work scheme
  • Training/apprenticeship offering
  • Discounts in AA memberships
  • Deals on new cars
  • Company pension scheme
    • The Role:Effectively assist the customer service department with the day-to-day answering of calls, assisting with general customer queries. Maintain high standards of customer service.Working HoursThis is a part time role working Wednesday and Thursday 8.30am - 5.30pmMain Role Duties
  • Answer all calls to the auction centre within 5 rings to ensure that all calls are dealt with promptly.
  • Engage with customer whilst on front desk and answer enquires quickly and efficiently.
  • Give up-to-date general information about events at the auction centre.
  • Refer complex queries to the appropriate department or individual in the auction centre to ensure that the enquiry is dealt with efficiently.
  • Undertake any simple administration work that can be done while also answering the customer service calls.
  • Undertake reception duties as required to meet the needs of the business whilst on front desk.
  • Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the relevant person.
  • Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
  • To quickly respond to customer enquiries reference reports provided i.e. LOL Grade Appraisals, BCA Assured Reports and general declaration details
  • Ensure that group dispute procedures are administered and recorded correctly and in a timely manner.
  • To provide administration support to the senior complaint handlers and customer services manager as required.
  • Efficiently and accurately administer sale cancelations, buyer/vendor refunds and allowances.
  • Effectively manage vendor or third party charges to ensure that the Company’s expenditure is recouped.
  • Perform presale duties required by vendors to meet agreed SLA’s.
  • Liaise with onsite BCA Assured staff (AA) and at BCA Measham with regards to disputes, reports, repairs and retesting.
  • Take on general customer services duties as required in order to meet the needs of the department and the site as a whole.
    • The Person:Passion to help peopleMust be organised and can prioritise their workloadHelpful and willing to resolve issuesGood listener and understandingRequired Competencies:Excellent Administrative skillsHigh levels of accuracyAttention to detailCustomer Service backgroundDesirable Skills:Industry knowledgeBusy fast paced office experience Required skills
  • Administrative Duties
  • Customer Complaints
  • Customer Service
  • Receptionist Duties

    • Keyskills :
    Administrative Duties Customer Complaints Customer Service Receptionist Duties

    APPLY NOW

    Customer Service Operative Related Jobs

    © 2019 Naukrijobs All Rights Reserved