Customer Service Assistant

Job Location	Blackbushe Airport, Blackwater
Education	Not Mentioned
Salary	£18,366 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Job Title: Customer Service AssistantLocation: BlackbusheSalary: £18,366 per annumWorking Hours: 40 p/wJob Status: PermanentWho we are:We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UKs automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.Why work for BCA:We are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.We offer plenty of benefits to our staff including:

Onsite parking

Employee Assistance Programme

Eye care scheme

Access to BCA Rewards which provides online and store discounts with a range of retailers

Cycle to work scheme

Training/apprenticeship offering

Deals on new cars

Purpose of the role:To be an integral part of the branch Helpdesk Customer Service team by offering high levels of customer service to buyer, vendor, and third party queries.Role Accountabilities:

First point of contact for all incoming calls

Direct all calls to relevant departments

Providing end-to-end query resolution service where possible

Assist with collections and deliveries bookings

Help to locate vehicle packs

Record queries accurately and efficiently

Take on general customer service duties as required in order to meet the needs of the department and the site as a whole

Escalate more complex issues to the Customer Service Team

Technical skills:

Good administration skills

Excellent telephone manner

Good I.T. skills including Excel, Word and PowerPoint

Team player, with the ability to work with colleagues at all levels

Good communication, active listening and interpersonal skills

Stakeholder Engagement:

Customer Service Manager - follow instructions provided by the Team Leader/Coordinator to deliver on operational KPI’s

All branch colleagues

Knowledge and Experience:Essential:

Previous customer service experience in fast paced environment

Confident administration skills with excellent attention to detail

Experience in dealing with high call volumes

Preferable:

Competent Microsoft Office knowledge

Required skills

Customer Service

Development Opportunities

Claims Handling

Keyskills :
Customer Service Development Opptunities Claims Handling

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