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Customer Support Executive

Job LocationBlackbushe Airport, Blackwater
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Hi! Were cinch, a fresh kind of service that makes life easier for motorists. We know what drivers want, so we’ve ripped up the rule book to make sure they get it, faff-free!Our mission - It’s simple, we transform the experience of having a car in your life by removing the faff.With backing from a large, national automotive group in BCA, this is a very unique opportunity to join a start-up in the early stages of our growth and to join a brand that you’ll be proud to have played a key part in building.Location - Our marketing and operations departments are based in Surrey whilst our product and tech teams are based in the heart of Manchester.You - So, do you have a faff-free filter Do you want to work in an energetic team, with open-mindedness and passion Were looking for people who are agile, full of ideas and want to challenge the normWhat you’ll be working onThe Customer Experience team are available to help our consumers 7 days a week from 8am - 8pm (However, this could extend to 8am - Midnight). You will play a key part in helping our consumers find, buy and sell a vehicle via telephone interaction and conversational commerce, by:

  • Forming part of a brand new Customer Experience team
  • Day to day interaction with consumers helping them find, buy and sell a vehicle
  • Pro-actively reaching out to customers to engage with them pre and post delivery
  • Consumer complaint management
  • Identifying continuous improvement opportunities
  • Continuously delivering against agreed customer experience KPIs and SLAs; ensuring a consistently high level of customer service
  • Involved in shaping our customer operations ethos and culture ensuring a consumer-led approach by defining and continuously streamlining our processes and service levels
  • Managing external relationships with our dealerships and suppliers
  • Supporting and participating in any ad-hoc customer operations projects as and when required
  • Things we look for in you
  • A strong customer service/experience/satisfaction background
  • Experience in conversational commerce and or telephony
  • Understanding of the customer journey and the importance of delivering great customer service is essential
  • An understanding of working in a rapid growing start-up and/or the automotive industry is an added bonus
  • Excellent interpersonal, communication skills with strong customer service skills and a passion for finding solutions to enhance performance
  • Good influencer with an ability to build and maintain strong relationships at all levels
  • Well-organised with excellent attention to detail and the ability to multi-task.
  • If you come from a customer operations background, enjoy working in diverse cross-functional agile teams and looking for a place that empowers you to have immediate meaningful impact, we would love to hear from you. Required skills
  • Call Centre
  • Communication Skills
  • Customer Care
  • Customer Service
  • Telephone Manner
  • Keyskills :
    Call Centre Communication Skills Customer Care Customer Service Telephone Manner

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