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Cashier Administrator

BCA
Job LocationBlackbushe Airport, Blackwater
EducationNot Mentioned
Salary£8.83 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Who we areWe’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UKs automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.Why work for BCAWe are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.We offer plenty of benefits to our staff including:

  • Onsite parking
  • Discounts in the onsite canteen (some sites)
  • Employee Assistance Programme
  • Eye care scheme
  • Access to BCA Rewards which provides online and store discounts with a range of retailers
  • Cycle to work scheme
  • Training/apprenticeship offering
  • Discounts in AA memberships
  • Deals on new cars
  • Company pension scheme
    • The Role:To collect payments and issue relevant documentation to customers in the Counter area in accordance with the site operating procedures and the special arrangements list issued by Farnham, so that customers are able to pay for vehicles and are issued with the required documentation for the vehicles they have purchased and so that the Company is able to administer the finances of vehicles sold.Main Role Duties
  • Ensure payments are collected from customers at the counter and that customers are issued with corresponding receipts, in accordance with site operating procedures and the special arrangements list produced by Farnham, so that the Company can collect the money from private customers for the vehicles they have purchased and so that invoices can be accurately produced by the business administration office for trade customers.
  • In the absence of the Team Leader or Supervisor check and bank all cash, cheques and electronic payments to ensure that vehicles sold are correctly paid for and bag and seal ready for collection.
  • Provide an excellent face-to-face front of house and telephone service to customers. Answer all calls to the Auction Centre within 5 rings and ensure that all calls are dealt with promptly and in a professional manner whilst ensuring that the caller is connected to the correct person.
  • Cover the Rostrum when needed.
  • Action any issues, queries or complaints arising so that any problems are resolved in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the relevant manager.
  • Give up to date general information about events at the auction centre, transferring complex queries to the appropriate department or individual.
  • Undertake cross functional tasks within the business administration department as necessary to meet operational requirements.
  • Adhere to all Company Health & Safety standards at all times, especially in the auction hall, to minimise the risk of accidents.
  • Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
    • You must be able to get to Blackbushe as we are not on a public transport routeWorking HoursWednesday, Thursday and Friday 09.30am - 3.30pmBank Holidays will need to be booked as leave as they are notmal working days for BCA. If worked you can claim the time back in lieu or request to be paid.Required Competencies:Administrative experienceExperience of a fast paced environment/officeAttention to detail and high levels of accuracyConfident and professionalDesirable Skills:Customer Service backgroundPayment/cash handling experienceOur policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. Required skills
  • Customer Issues
  • Customer Service
  • Document Management
  • General Administration
  • Cashiers

    • Keyskills :
    Customer Issues Customer Service Document Management General Administration Cashiers

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