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Technical Product Specialist

Domino Printing
Job LocationBar Hill, Cambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About UsDomino Printing Sciences provides industrial printing expertise and reliable solutions to help the worlds manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage,life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers products by allowing them to create differentiatedpackaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Dominohelps to enable product safety, improved supply chain management and brand protection.About the roleWe are looking for a Technical Product Specialist to join our Digital Printing Solutions team, to support the rollout of the latest generation of digital inkjet colour label printers. You will be working within a small team of product specialists, to carryout product support, validation and research and development. As part of this role some of your key tasks will be:

  • Work with Domino product installation and support teams in Europe, USA and Asia, to ensure that their technical competency for newly released products is sufficient to allow them to successfully install and provide ongoing customer support and service.
  • Work with technical helpdesk support team to ensure timely resolution for customer technical issues.
  • Perform root cause analysis and fault finding both in house in Domino UK R&D facilities and at customer sites, to prevent product reliability issues and minimise warranty failures.
  • Responsible for the validation, documentation and field support for new product enhancements.
About YouThis is a great opportunity for someone who has experience working in a technical support or R&D validation role and dealing with customers, experience within inkjet is advantageous. Youll be an excellent communicator, internally as well as with our customersand be able to deal with and solve complex technical issues and be able to demonstrate a competency in electrical and mechanical fault finding in time critical environments.Experience working with high voltage electrical machinery, web fed media transport systems and PLC control software as well as fluid control/recirculating ink systems would be advantageous.What you can expectAs a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access tothe Green Car Scheme to name a few!We are a highly successful company, were large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambitionand Responsibility. We think Domino is a great place to work and if you join us, youll find yourself part of an organisation which really cares about their people, as well as offering challenging and rewarding careers.Positions may be at an advanced stage of the recruitment process and can close at any time.

Keyskills :
Digital PrintingElectro-mechanicalProduct DevelopmentTechnical SupportRoot Cause Problem Solving

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