Customer Service Advisor

Job Location	Yiewsley
Education	Not Mentioned
Salary	23,550 - 26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Sales Advisor - Thames Valley (working in Uxbridge and providing some cover in Slough)Are you looking to develop your retail/hospitality experience and develop your career, whilst learning lots of new skills If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry.My client welcome applicants from all different types of retail backgrounds.Job Purpose:This is a great opportunity to work as part of a small, friendly team, providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration andoperational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package.Core Responsibilities:Sales/Customer Service

Ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

Responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible.

Provide a high level of customer service at all times, ensuring company values are maintained.

Administration

Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.

Additional administration required when liaising with the removals contractor, including using the removals calendar.

Banking/Petty Cash

Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

Retail Sales

Upsell wherever appropriate, for standard retail and hire crates.

Charity Participation

As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.

Principle terms:

Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
Starting salary: £21,989 (£10.57 per hour) - this is the entry pay grade and there are 4 pay grades to this role;
Great bonus scheme;
30 days holiday, which includes Bank Holidays;
Contributory pension scheme;

Additional Benefits

Perkbox - employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more.
Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
Training and development programme;
Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package.

You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.

Keyskills :
Customer SalesRental ServicesSales OpportunitiesStorageWorld Class Customer Service

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