Sales & Marketing Business Support Coordinator

Job Description

Excelcare has been delivering exceptional care since 1989. Thanks to our committed team, we have an enviable track record in award-winning care that is truly centred on the person. With 32 care homes, home care services based in Tower Hamlets and a busySupport Office in Bromley, we are always interested to meet exceptional professionals to form part of our teams in London, Essex, Cambridge and Milton Keynes.We are looking for a motivated Sales and Marketing Business Support Coordinator who is passionate about delivering first-class customer service, to act as a mentor to the teams in our homes. The person in this role will thrive on empowering each team, ensuringthat each family experiences second-to-none service from Excelcare. Our promise to everyone is that from the moment they first show an interest in our care homes, and throughout their customer journey with us, they will be supportedyou can help us deliverthis promise.The successful candidate will demonstrate flexibility and be able to move between care homes, ensuring a high level of support is delivered and maintained within the leadership teams, working in partnership with the care home team. You will develop the carehome teams knowledge and expertise as they act as first point of contact for seeking our help through enquiries. The skills you will share will inspire and enable the team to continue this work into the future.During each focus project, the Sales and Marketing Business Support Coordinator will confidently demonstrate a high level of customer service and sales ability, whilst managing and reporting on the sales process, as well as identifying opportunities forgood news stories. It is essential that the chosen candidate has the ability to help drive numbers but must also be balanced by your empathy and passion for improving peoples lives.You will be welcomed as part of the Excelcare family and play a part in making a positive difference to the everyday lives of the people living & working in our care homesplaying an integral part in building trusting relationships with our prospective residentsand their care partners, as well as local healthcare professionals and the community.You will be:

• Supporting the home with new enquiries and leading on the implementation and administration of our enquiry management process within the home.
• Supporting each home to maintain their CRM system databases and reporting any outstanding follow up calls.
• Liaising with team members to support the homes environment ensuring it is set to a high standard for initial visits from potential families to view our care homes.
• Supporting our Home Managers by providing in-home sales assistance and coordinating social media and local marketing support.
• Working closely with our central support team to build community contacts by face to face, telephone and online communications and holding in-home and external events for both families and organisations.
• Meeting with key stakeholders to introduce and maintain each care homes marketing plan.
• Supporting each care home in prioritising and coordinating contact with both private pay enquirers and social care professionals.
• Building and maintaining new B2C relationships and introducing to Home Managers, whilst supporting the Home Managers in building upon these relationships.

Skills & Experience:

• Emotional Intelligence
• To have a kind and understanding approach to the care sector, residents, and families.
• Able to liaise with, influence and build relations with a variety of internal and external stakeholders.
• Basic knowledge of customer relationship management practices.
• Aptitude for fostering positive relationships.
• Teamwork and leadership skills to energise and inspire team to meet their full potential.
• Customer-oriented mind-set.
• Confident in using Microsoft Office and CRM databases.
• To be KPI focused and driven.
• Ability to meet deadlines.
• Able to manage and prioritise multiple tasks and respond flexibly.
• Excellent organisational and time management skills with the ability to multitask.
• You will also require a full driving licence and car (Expenses will be re-imbursed)
• Care home experience an advantage.

Benefits:

• 28 days holiday including Bank Holidays
• Commission structure
• £2.5k car allowance
• Refer a Friend Scheme rewarding £300 for every person you refer
• DBS Certificate paid for by Excelcare
• Contributory Pension Scheme
• Annual Salary Review
• Long service awards
• Career development pathways through the Excelcare Training Academy
• Comprehensive Induction Programme

If you wish to apply or would like to find out more please apply today or email .