Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Service Desk Manager

The Camping and Caravanning club
Job LocationWestwood Business Park
EducationNot Mentioned
Salary£36,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The Camping and Caravanning Club is the worlds oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. Its an exciting time to join the organisation and be a part of our continuedgrowth.As one of the leading names in the outdoor industry, we pride ourselves on truly understanding the needs of our customers, giving them peace of mind when enjoying a stay on one of our 100 campsites. We are a not-for-profit organisation, which means thatevery penny spent with us is invested back into improving facilities and services for our members.We are currently recruiting for a I.T. Service Desk Manager to join our busy Business Systems team. This post manages 6 Service Desk Analysts and the day to day operation of our Technology Service Desk who support around 800 users.This post ensures the Service Desk Team operate efficiently, are technically capable and provide professional and friendly customer service at all times.This is a varied role where duties will include:

  • Proven experience of working to responsibility for the delivery of IT support, ensuring incident management, problem management and request fulfilment is undertaken effectively and efficiently, to ITIL framework standards.
  • Control, monitor and report on Service Desk related activities to ensure that tasks are completed on time and to high levels of customer service
  • Allocate and prioritise support tickets whilst monitoring and managing team performance.
  • Escalation of support tickets to ensure they are being updated and resolved in a timely manner.
  • Ensure that staffing and skill levels are maintained throughout operational hours through effective management of the Shift and On Call Rotas.
  • Assess staff development and training needs, coaching and supporting individuals.
Applicants should have the following skills or experience :
  • ITIL certified
  • A strong background of managing, motivating and developing service desk teams
  • Mentoring and empowering team members
  • A formal qualification in Information Service Management, or a related field
  • Knowledge of Microsoft Office 365 and Teams
  • Experience of managing and auditing external service providers
  • Ability to deliver to deadlines in a pressurised environment
The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. Weve been helping people enjoy the great outdoors for over 120 years and these days, as well as having campsites in fantastic locations we hold our ownmusic festival, torchlight.Benefits include 28 days annual leave plus bank holidays and 10% pension (5% / 5%).If you require any further information or would like a conversation in confidence, please contact a member of the Recruitment Team.Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 3 weeks of sending your application you should assumethat unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancyand maternity, race, religion or belief, sex, or sexual orientation..

APPLY NOW

IT Service Desk Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved