Customer Support

Job Description

Customer Support (Helpdesk / Technical Support)Vickers Neal Recruitment Solutions are delighted to be working with TruTac Ltd based at their headquarters on the Westwood Business park in Coventry-HOURS: 8.30am - 5pm Mon - Thurs and 8.30am - 4pm on a FriExcellent career development opportunitiesDEPARTMENT:Will spend time in all relevant departments to expand learning and knowledge but primarily focused in IT Support.SECTOR:TruTac is placed within the Commercial Transport Industry and Information Technology Business Sectors.LOCATION:TruTac Head Office - Units 5 & 6, Westwood House, Westwood Business Park, Coventry CV4REPORTS TO: Customer Support ManagerMAIN PURPOSE OF JOB:Providing support and training to customers on company products.Responding to customer queries by telephone and email.Installing Company software remotely to customer pcsAfter Sales careKEY ACCOUNTABILITIES: To undertake a range of tasks in relation to customer IT support To deal with customer enquiries efficiently and diligently To understand and comply with policies and procedures To understand the Hours Law for HGV and PSV drivers To carry out work in a safe and diligent manner To comply with all Health & Safety policies and procedures To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives. To undertake additional duties in line with capabilities as requiredKEY COMPETENCIES:Technical SkillsAble to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate. Demonstrates a logical and practical approach to tasks Takes opportunities to learn new technical skills Gains experience to improve technical competence Takes on additional responsibilities once suitably qualified and/or trained Ability to problem solveService ExcellenceTo deliver the best possible standards to customers (both internal and external) at all times by keeping promises, never compromising on health and safety and being aware of the environmental impact of our activities. Undertakes all tasks willingly, prepared to go the extra mile Completes all tasks, including paperwork accurately and to a high standard and on time Demonstrates a professional attitude and approach at all times Takes a pride in their appearance and is punctual Ensures own and others Health & Safety at all timesCustomer Relationship Building and ManagementTo build long term partnerships in order to understand and satisfy clients current and future needs. Takes every opportunity to develop positive and professional working relationships Honours customer commitments Takes a professional and courteous approach with clients at all timesIf you can provide working evidence in all the above then please submit your CV with a covering letter to Emily Neal using the contact details provided- Upon application your CV will be sumitted to Vickers Neal and Trtuac Only. We do not pass cvs to thirdparties.

Keyskills :
Customer ServiceHelpdeskTechnical SupportTechnology